Privacy Policy

At 9AU Casino, we recognize that the trust of our players is paramount. We are committed to safeguarding your personal data and handling all information with the utmost care, security, and transparency. This Privacy Policy explains how 9AU Casino collects, uses, discloses, and protects your personal information. We encourage you to review this policy carefully to understand how we manage your data and to make informed decisions regarding your experience with our services.

Data Processing

This Privacy Policy outlines our practices in compliance with applicable data protection laws and gambling regulations, including the processing of personal information necessary for the provision of gaming and associated services.

9AU Casino operates under the ownership of Dux Group N.V., a company registered in Curaçao. Dux Group N.V. holds a gaming license issued under the laws of Curaçao, authorizing the operation of online gaming services.

By using the services offered by 9AU Casino, you consent to the terms of this Privacy Policy. We reserve the right to modify this Policy at any time. We advise users to review it periodically to stay informed of any changes. Continued use of our services following any amendments constitutes acceptance of the revised terms.

Collection of Information

We collect various types of personal information to facilitate account management, regulatory compliance, and service improvement. This information may include:

Registration and Account Data: Information provided during account creation, such as your full name, address, email address, date of birth, and phone number.
Identification and Compliance Documentation: Documents necessary to verify identity, age, residency, and to comply with anti-money laundering (AML) regulations.
Transaction Data: Records of deposits, withdrawals, betting activity, and other financial transactions conducted through the 9AU Casino platform.
Communication Records: Logs of interactions through email, live chat, or other communication channels.
Technical and Usage Data: Information about how you interact with our website, including device information, IP address, browser type, and site usage analytics.

This range of data helps us ensure that 9AU Casino operates securely, efficiently, and in full compliance with legal requirements, while also delivering a seamless experience for our players.

Usage of Information

The personal data collected by 9AU Casino may be used for the following purposes:

Establishing and managing your gaming account.
Processing deposits, withdrawals, and other financial transactions.
Verifying identity and conducting regulatory compliance checks.
Communicating with you regarding account management, transactions, and customer service matters.
Sending marketing and promotional materials, subject to your prior consent.
Ensuring compliance with legal and regulatory obligations, including anti-fraud and AML requirements.
Monitoring and investigating suspected fraudulent or illegal activities.
Conducting research and analysis to enhance our services and improve user experience.

These activities are critical to providing you with a secure, reliable, and engaging gaming environment while ensuring that 9AU Casino complies with applicable laws and industry standards.

Marketing Communications

With your explicit consent, 9AU Casino may use your personal data to deliver marketing communications related to our products, services, promotions, and exclusive offers. You have the right to withdraw your consent for marketing communications at any time by adjusting your account settings or contacting our customer support team.

Disclosure of Information

9AU Casino does not sell or rent your personal data to third parties. However, we may share your information under the following circumstances:

Within Our Corporate Group: To support the delivery and maintenance of services across affiliated entities.
With Trusted Service Providers: Engaged to perform services on our behalf, including payment processing, identity verification, data analysis, and customer support.
To Meet Legal and Regulatory Requirements: When required by law, regulatory authorities, or to protect our rights and the rights of our users.

All third parties receiving your data are subject to strict confidentiality obligations and are required to use the data solely for the purposes specified by 9AU Casino.

Data Security and Retention

9AU Casino employs robust security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. We adhere to industry standards and comply with applicable legal requirements to ensure data integrity and security.

Personal data will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal, regulatory, and AML obligations. In accordance with regulatory requirements, certain data may be retained for a minimum period of five years following the closure of your account.

Cookies and Tracking Technologies

To improve your user experience, 9AU Casino utilizes cookies and similar tracking technologies. These tools help us analyze website usage, enhance functionality, and support marketing efforts. You have the option to manage or disable cookies through your browser settings; however, doing so may impact your ability to fully utilize all features of our website.

Your Rights and Contact Information

As a user of 9AU Casino, you have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request the deletion of your personal data, subject to legal and regulatory obligations.
Object to the processing of your personal data for marketing purposes.

If you wish to exercise these rights, or if you have any questions or concerns regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer (DPO) via email.

Under applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, you may also have the right to lodge a complaint with a supervisory authority in your jurisdiction.